What is Automated Customer Service? Examples, Pros and Cons Faster, smarter customer support software for eCommerce
What Is Customer Service Automation? +Pros, Cons, & Best Practices Automated tech support refers to automated systems that provide customer support, like chatbots, help desks, ticketing software, customer feedback surveys, and workflows. It’s best to start using automation in customer service when the inquiries are growing quickly, and you can’t handle the tasks manually anymore. …